CUSTOMER PRIVACY NOTICE
This notice explains
how we obtain, use and disclose your personal information, in accordance
with the requirements of the Protection of Personal Information Act
(“POPIA”) and General Data Protection Regulations (“GDPR”).
At
RETAILTRIBE INC. (and including this website, POPIA, and GDPR Compliant)
we are committed to protecting your privacy and to ensure that your
personal information is collected and used properly, lawfully, and
transparently.
About the company
RETAILTRIBE INC.
The information we collect
We
collect and process your personal information mainly to contact you for
the purposes of understanding your requirements and delivering services
accordingly. For this purpose, we will collect contact details
including your email and name.
We collect information directly
from you where you provide us with your personal details. Where
possible, we will inform you what information you are required to
provide to us and what information is optional.
Website usage
information may be collected using “cookies” which allows us to collect
standard internet visitor usage information.
How we use your information
We
will use your personal information only for the purposes for which it
was collected and agreed with you. In addition, where necessary your
information may be retained for legal or research purposes.
For example:
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorized user for security purposes;
- For the detection and prevention of fraud, crime, money laundering, or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes;
- In connection with legal proceedings;
Disclosure of information
We
may disclose your personal information to our service providers who are
involved in the delivery of products or services to you. We have
agreements in place to ensure that they comply with the privacy
requirements as required by the Protection of Personal Information Act
and General Data Protection Regulations.
We may also disclose your information:
- Where we have a duty or right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
Information security
We
are legally obliged to provide adequate protection for the personal
information we hold and to stop unauthorized access and use of personal
information. We will, on an ongoing basis, continue to review our
security controls and related processes to ensure that your personal
information remains secure.
Our security policies and procedures cover:
- Physical security;
- Computer and network security;
- Access to personal information;
- Secure communications;
- Security in contracting our activities or functions;
- Retention and disposal of information;
- Acceptable usage of personal information;
- Governance and regulatory issues;
- Monitoring access and usage of private information;
- Investigating and reacting to security incidents;
When
we contract with third parties, we impose appropriate security,
privacy, and confidentiality obligations on them to ensure that personal
information that we remain responsible for, is kept secure.
We
will ensure that anyone to whom we pass your personal information agrees
to treat your information with the same level of protection as we are
obliged to.
Your rights: Access to information
You
have the right to request a copy of the personal information we hold
about you. To do this, simply contact us at the numbers/addresses as
provided on our website and specify what information you require. We
will need a copy of your ID document to confirm your identity before
providing details of your personal information.
Please note that any such access request may be subject to payment of a legally allowable fee.
You
have the right to request that we remove you from all electronic
communication such as newsletters or broadcasts, by “opting out”. All of
our direct communications include a visible and accessible "opt-out"
option.
Correction of your information
You
have the right to ask us to update, correct or delete your personal
information. We will require a copy of your ID document to confirm your
identity before making changes to the personal information we may hold
about you. We would appreciate it if you would keep your personal
information accurate.
Definition of personal information
According
to the Act ‘‘personal information’’ means information relating to an
identifiable, living, natural person, and where it is applicable, an
identifiable, existing juristic person. Further to the POPI Act,
RETAILTRIBE INC also includes the following items as personal
information:
- All addresses including residential, postal, and email addresses.
How to contact us
If
you have any queries about this notice; you need further information
about our privacy practices; wish to withdraw consent; exercise
preferences or access or correct your personal information, please
contact us at the numbers/addresses listed on our website.